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Frequently Asked Questions

The questions importers, wholesalers and project buyers ask us most often — quotations, minimum quantities, packing, delivery terms and certification. If your question is not answered here, contact us directly.

Quotation and ordering

Why are prices not shown on the product pages?

River Metal is a manufacturer working on wholesale and project terms. The unit price depends on order quantity, product group and delivery terms, so no fixed list price is published on the website. Send us the items and approximate quantities through the "Request a Quote" form or WhatsApp and our team replies with a price specific to your order.

How do I request a quotation?

Send the product names or codes and the quantities you need to info@rivermetal.com.tr, through the contact form, or via WhatsApp (+90 549 410 44 46). We reply with unit prices, packing details, total volume/weight and lead time. Quotations are issued on FOB or EXW terms from Çatalca / Istanbul, Türkiye.

Is there a minimum order quantity (MOQ)?

It depends on the product group. Pipes and fittings are sold in box and package quantities, while shower systems can be supplied in more flexible amounts. For mixed container loads we combine several product groups. The exact MOQ for your items is confirmed at the quotation stage.

Can I order samples before placing a bulk order?

Yes. Samples can be arranged for buyers planning regular or project-based purchases. Send your request to info@rivermetal.com.tr with your company details; sample terms are evaluated per product group.

Do you appoint distributors or dealers?

We evaluate cooperation requests from importers and distributors worldwide. Send your company profile and target market to info@rivermetal.com.tr and the relevant team will contact you.

Do you offer private label or OEM production?

Yes. Private label packaging and OEM production can be discussed for repeat orders. Please share your branding requirements, artwork and expected annual volume together with your enquiry.

Shipping, packing and payment

Which Incoterms do you work with?

Quotations are normally issued EXW (our plant in Çatalca / Istanbul) or FOB (Istanbul / Tekirdağ ports). Other delivery terms can be arranged on request depending on the destination and order volume.

How are the products packed?

Products are supplied in printed boxes and, where applicable, on pallets suitable for container loading. Box quantities are stated in the technical table at the bottom of every product page, so the total number of boxes, volume and weight can be calculated before shipment.

What is your lead time?

Items available from stock are prepared within a few working days of order confirmation. For bulk and project orders the production lead time is stated in the quotation, typically depending on quantity and product group.

How is payment handled for export orders?

Export payment terms (advance payment, T/T or letter of credit) are agreed during the quotation stage. Our bank accounts in TL, USD and EURO are provided with the proforma invoice. The online payment pages on this website serve our domestic customers in Türkiye.

Can you supply mixed container loads?

Yes. PP-R pipes and fittings, brass valves, PE-RT / PE-XB pipes and shower systems can be combined in a single container. We prepare a loading plan showing how the ordered quantities fit the container volume.

Products and production

What is River Metal?

River Metal is a Turkish manufacturing company founded in 2019 that produces PP-R pipes and fittings, PVC-U pipes, PE-RT / PE-XB pipes, brass valves and metal connection fittings, and shower systems. It works on a 100% export-oriented basis and has been expanding its capacity through investments in the Trakya Free Zone since 2021. Its products carry TSE and CE certification.

Which product groups do you manufacture?

The website lists 293 products under the following groups: PP-R Pipe (79), PVC-U Pipe (12), PE-RT and PE-XB Pipes (27), Brass Fittings & Valves (68), Shower Systems (107). The production range also covers PP-R fittings, PE-X / PE-RT pipes, brass valves and connection elements, and flexible water hoses.

Are you a manufacturer or a trading company?

We are a manufacturer. River Metal was founded in 2019 and produces heating and cooling plumbing materials used in indoor installations in its own plant. In 2021 the company made new investments in the Trakya Free Zone to raise capacity and widen the range, so buyers purchase directly from the producer.

Which standards do your products comply with? Do you have CE and TSE certificates?

Yes. Our ball valves are TSE certified to TS EN 13828 (drinking water) and TS EN 331 (gas installations), industrial ball valves to TS EN 13547, radiator valves to TS 579 and manifolds to TSE K 534. Gas ball valves additionally hold CE Certificate of Constancy of Performance no. 1922-CPR-2539 under EU Regulation 305/2011 (CPR), Notified Body No. 1922. All certificates can be viewed and downloaded as PDF on our certificates page.

What is a PP-R pipe and where is it used?

PP-R (polypropylene random copolymer) pipe is a plastic pipe used in hot and cold water installations, in which parts are joined by heat fusion welding. It is produced in PN16, PN20 and PN25 pressure classes and is preferred for drinking water lines, central heating and air-conditioning lines. The River Metal range includes plain and glass-fibre reinforced composite PP-R pipes together with more than 60 fittings, from elbows to ball valves.

What is the difference between PP-R, PE-RT and PE-XB pipes?

PP-R pipes are mainly used in indoor sanitary and heating installations with fusion (welded) joints. PE-RT and PE-XB pipes are flexible, which makes them the preferred choice for underfloor heating and hot water installations; they are available with or without an oxygen barrier and with a protective conduit. Our sales team advises on the right pipe type and diameter for your project.

Where can I find the technical dimensions of a product?

A technical table with the product code, size / diameter and box quantity is shown at the bottom of every product page. If you need a size that is not listed, write to us and we will confirm availability.

Do you export worldwide?

Yes, our production is 100% export-oriented. Send your enquiry to info@rivermetal.com.tr or reach us on WhatsApp and we will reply with a quotation for your market.

Didn't find your answer?
Write to us from the contact page, call +90 549 410 44 46, or message us on WhatsApp.